Comments & Complaints
All of the doctors and staff in this surgery try at all times to provide the best care they can. Sometimes our best is not up to the standard that we would like and we hope that by working together any deficiencies will be remedied.
If you are not happy with any aspect of the service we provide we will be pleased to discuss this with you through the practice suggestions and complaints system.
If you wish to suggest any improvements to the services we provide we will be keen to discuss them with you.
To access the suggestion and complaints procedure please ask one of the receptionists for details or write to the Management Partner.
If you are still unhappy after using the practice based complaints procedures. You may approach the Parliamentary and Health Service Ombudsman (see below) who will undertake an independent review of your complaint.
Details are available in our complaints policy leaflet.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.